Privacy Policy

This Privacy Policy explains how EGoeSIM and affiliated operator Siin HK Limited (“we”) collect, use, disclose, and protect personal information on EGoeSIM.com and related services.

1. Controller & contact

The controller (or equivalent) is Siin HK Limited. See Imprint. Privacy requests: [email protected].

2. Data we collect

• Account: email, display name, password hash, verification status, preferences.
• Orders: plan, amount, currency, payment status, order IDs.
• eSIM lifecycle: ICCID/activation identifiers, install status, usage snapshots.
• Organizations (B2B): org name, member roles, prepaid balance, audit logs.
• Technical & security: IP, device/browser, auth events, logs.
• Communications: support tickets and emails you send us.
• Cookies and similar tech — see Cookie Policy.

3. Purposes

• Provide and improve the Services, checkout, and support.
• Security, fraud prevention, and abuse detection.
• Legal compliance and dispute handling.
• Analytics or marketing only with consent where required.

4. Sharing

• Processors: hosting, payments, email, analytics (where allowed), support tools.
• Upstream connectivity partners as needed to provision eSIMs.
• Affiliates under comparable privacy standards.
• Authorities when legally required.

5. Retention & security

We retain data as needed for the purposes above and legal obligations, apply reasonable technical and organizational measures, and never sell your personal information as a primary business model.

6. Your rights

Depending on your region, you may access, correct, delete, or export data, or object/restrict processing. Contact [email protected]. EEA/UK and California rights are detailed in the respective notices.